FAQ

FAQs for Mastulaid

We are an online fundraising platform that empowers people, like you, to give to non-profits, individual causes, social enterprises, and start-ups. Our crowdfunding platform allows you to easily raise money online from individuals and organizations that share your passion, each making small donations that add up to a lot, in turn addressing critical social challenges in Bangladesh
Crowdfunding is the practice of funding a social cause or project or venture by raising monetary contributions from a large number of people, typically via the Internet.
More and more Bangladeshis prefer crowdfunding over traditional financing options such as medical loans or insurance. Over 70% of Bangladeshis are either not medically insured or are grossly under-insured. This means that their insurance can rarely cover the steep medical costs of necessary treatments like cancer or prenatal care. On the other hand, medical loans can demand high-interest rates and oftentimes, come with a cap on the amount that can be lent. . Loans that are on the heavier end, can also create debt. Comparatively, crowdfunding is a debt-free option with no limit on how much one can raise. It has flexible eligibility requirements like essential documents such as medical bills and identity proof. Moreover, unlike days and months of waiting for Insurance and medical loans, previous campaigners on MastulAid have even raised funds within 24 hours!

1st step:

Visit mastuaid.com.

2nd step:

Then in the right corner, you see a tab “start a fundraiser”. Just click on the tab again a page is visible and fill up the required documents.

3rd step:

Then click I agree terms and conditions.

Last step:

Lastly, click signup. Your registration has been completed to Mastulaid.

Creating a fundraisers on our platform is absolutely free. If you required any support from us then please contact us for further discussion
Mastulaid aims to make the fundraising process fast, easy, cost-effective and fun. You can create a fundraiser for free on our platform, spread the word amongst friends, family and your social media network to help/donate and get around 90% of the funds collected directly transferred to you within two weeks after the end of your fundraiser. Of course, we help you each step of the way.
You can start a fundraiser immediately on MastulAid and add relevant images and information to let donors know why you require the funds. MastulAid will then reach out to verify your information through identity proofs, medical bills, Doctors’ prescriptions, and other relevant documents. Begin creating your fundraiser for medical expenses and get stepwise help from our experts to run it!
Sign in to your registered profile. Then a page visibility where in the left corner you see the product list and my account option. In the right corner, you find the “add new “button click on it. A page come that various requirements, read it carefully and fill up.
Money contributed towards your fundraiser on MastulAid – Bangladeshis trusted fundraising website is considered a donation or a gift, and you are not liable to return the money at any point. This no-payback liability ensures that you can pay for a medical or personal need without worrying about incurring debt.
MastulAid is committed to providing our users an open and trusted platform. We constantly work towards evolving our resources to be more secure, transparent and communicative with impeccable customer support. Learn more about MAstulAid's trust and safety commitment and privacy policy .
f you see anything abusive, fraudulent or false on our platform or would like to report an error or bug, please email mastulaid@gmail.com with your report. We may contact you for more details.
No, Mastul aid is a non Profit community welfare that provides a platform and services to NGOs, corporates and individuals to raise funds for social or personal needs.

MastulAid is a Crowdfunding platform and we are committed to offering our campaigners tools and services that can make fundraising easy and quick. Here are some ways we help you in your time of need:

  • Start a fundraiser in 5 minutes
  • Instant approvals and fund disbursals
  • Receive 24*7 Personalized and expert support
  • Multiple payment options available
  • Mobile friendly fundraising website
  • User-friendly dashboard to raise maximum funds
  • Robust due diligence to ensure trust and safety
  • Renowned Hospitals' are our preferred partner

FAQs for Fundraisers/Beneficiaries

FAQs for Donors

Anybody above the age of 18 years can contribute to a fundraiser. For donors less than 18 years of age, parents’ or guardians’ consent is required.
In order to contribute to a fundraiser, go to the fundraiser page you can click on the default amount, or add a denomination of your own. Select your preferred mode of payment. In order to contribute to a fundraiser, go to the fundraiser page and click on the default amount or add a denomination of your own. Select your preferred mode of payment. And Alhamdulillah you are now a part of Mastul life savior project.
The minimum contribution to a fundraiser is Tk 500
No, it is not mandatory. However, to complete a contribution, we will need your email address and billing details. Registering via your Facebook, Twitter, or Google account will allow you to speed up the contribution process the next time.
Yes, you can be shown as an Anonymous donor to a fundraiser if you wish to. Just tick “Hide my name from public” before making the payment. However, Mastulaid, payment gateways, and the chosen non-profit will know of your identity to maintain compliance with Bangladeshi laws.
There are various methods to choose from, such as:
• B-kash
• Mobile financial/online banking service.
What do I do if my transaction fails?
If the amount hasn’t already been deducted, please try making it again. If you face repeated problems, please take a screenshot and mail it to us at mastulaid@gmail.com and we will get back to you within 24 hours.
We understand your concerns about the utilisation of funds. To ensure that any amount you donate is not misutilised we follow an airtight process of fund transfers. Donations are collected in a virtual account and when the campaigner requests for a fund transfer, we transfer it to the hospital’s account in case of medical causes and in verified organisational accounts in case of NGO causes.
Campaigners are encouraged to add updates to their fundraiser and our team also follows up with most of them for regular and timely updates. Updates can be found on their fundraiser page and will also be communicated to you to your registered email.
MastulAid conducts rigorous due diligence on every campaign on its platform before it is assigned an ‘MastulAid Verified’ tag. This includes cross-checking the campaigner’s identity via legal identity proofs and NID verification alongside hospital estimates, medical documents and patient verification. Fundraisers that have not undergone this process will display a pop-up to notify you of the same. Please use your discretion while donating to those.

FAQs for Nonprofits